Contact us

How to reach the right team

The editorial inbox handles 4 distinct categories of incoming mail and routes each one to the appropriate editor within 24 hours of receipt. Our internal triage protocol prioritizes safety-relevant messages (reports of operator misconduct, withdrawal stalling, or responsible-gambling failures) above all other categories. Press inquiries are handled by our communications lead and typically receive a response within 48 hours. Casino operator outreach for paid placement is rejected with a templated response that links to our affiliate disclosure explaining why we do not accept paid rankings.

If you are filing a complaint about a specific casino, please send screenshots, transaction hashes, and the email address used to register. The first 3 fields determine whether we can verify your complaint against the operator's published terms. Without verification, we can still document the pattern but cannot reach out to the operator on your behalf. We also cannot mediate disputes directly. Our role in dispute resolution is to document the pattern in our blacklist of operators we refuse to promote and to escalate verified misconduct to the relevant regulator.

Editorial contact

For news tips, scam reports, factual corrections, and tip-offs about operator misconduct, write to the editorial inbox at editorial@cryptocasinohouse.com. Three of our editors monitor this address in rotation, with at least one editor on duty during business hours across Europe, the Americas, and East Asia. We respond to 96% of messages within 48 hours and to 79% within 24 hours, based on our internal logging for the 14 months ending April 2026.

For confidential tips involving operator misconduct, we accept PGP-encrypted messages. The PGP public key is published in our security.txt file and at the top of the editorial inbox auto-responder. We have published 6 stories sourced from confidential tips in the last 24 months. Source identities are never disclosed and the original tip emails are deleted from our servers after 90 days. We do not maintain a long-term archive of source communications.

What to include in editorial messages

• For corrections: which page URL, which sentence is incorrect, evidence of the correct fact with a citation we can verify within 60 minutes
• For scam tips: name of the operator, screenshots of the disputed interaction, on-chain transaction IDs if available, and the email address used to register at the casino
• For methodology questions: which of the 25 steps you want clarified and the specific point of confusion
• For news tips: the angle you think we should cover and any documentary evidence supporting it
• For complaint resolution beyond documentation: please use AskGamblers or Casino.Guru as the formal mediation channel

Casino operator inquiries

We do not accept paid placement, sponsored content, paid reviews, or paid corrections. Operator inquiries about ranking improvements, content rewrites, or removal of negative findings will receive a templated response declining the request and linking to our 25-step review process. We have refused 14 paid-placement offers since 2020 ranging from $400 per ranking slot to $25,000 for top placement, and every refused offer is logged in our internal register. Operators are welcome to flag factual errors in our reviews via the editorial inbox, and we will investigate any factual claim using the same correction protocol we apply to reader-flagged errors.

For legitimate B2B inquiries, write to partnerships@cryptocasinohouse.com. The B2B channel handles affiliate program enrollment for operators not yet covered on the site, tracker debugging, payment reconciliation queries, and bulk-data inquiries from research firms. We respond to operator inquiries within 5 to 10 business days. Operators requesting expedited handling for time-sensitive issues (e.g., regulatory notices affecting their license status) should mark the subject line URGENT-COMPLIANCE.

What we will and will not do for operators

• Yes — investigate factual errors in published reviews and correct them if substantiated
• Yes — schedule a 30-day re-review if an operator believes their score is outdated due to platform changes
• Yes — provide redacted excerpts from our testing log if a reader-filed complaint contradicts operator records
• No — accept payment for higher rankings or removal of negative findings
• No — accept content swaps, guest posts, or paid backlinks
• No — provide commercial data on referral conversion or reader demographics outside of standard affiliate program reporting

Press and journalist inquiries

Journalists writing about crypto gambling, affiliate marketing, operator misconduct, or related topics can reach our communications lead at press@cryptocasinohouse.com. We provide on-record commentary on industry topics within our editorial scope, including review methodology, blacklist criteria, and observed regulatory trends. We do not provide commentary on operators where we have an active commercial relationship without disclosing that relationship in the same response.

For background interviews, we accept written-only requests with at least 5 business days lead time. Audio and video interviews are handled by our senior editors on a case-by-case basis and require advance disclosure of the publication's editorial standards. We have contributed to 11 published industry articles in the last 24 months, ranging from local-language affiliate-marketing trade press to mainstream financial coverage of the crypto gambling sector.

Privacy and data requests

Privacy-related queries, including GDPR data subject access requests, data deletion requests, and data portability requests, go to privacy@cryptocasinohouse.com. We respond to GDPR requests within the statutory 30-day window and typically respond within 7 to 14 days. Our data retention policy is documented in the privacy policy page. Short version: we run server-side analytics only, with no third-party trackers, no behavioral retargeting, and no data sold to anyone. The only first-party identifiers we collect are session cookies for the language preference and the affiliate-attribution cookie set on outbound clicks.

For data deletion requests, please specify whether you want deletion of all session data, deletion of the affiliate-attribution cookie data (which is stored on operator partner side, not on our servers), or both. We can action the first directly. The second requires us to forward your request to each operator partner you may have interacted with, which takes 14 to 30 days depending on operator responsiveness. We maintain a record of each forwarded request and can provide a status update on demand.

Responsible gambling resources

We are not a treatment provider, a counseling service, or a financial advisor. If gambling has become a problem for you or someone close to you, the resources below offer free, confidential support. Our role on this page is to make these channels easy to find rather than to gate access behind affiliate funnels.

• GambleAware — UK-based, multilingual chat and phone support, free of charge
• GamCare — 24/7 helpline and live chat, UK
• National Council on Problem Gambling — USA, 24/7 helpline 1-800-522-4700
• Gamblers Anonymous — 12-step peer support meetings worldwide
• Gambling Anonymous UK — peer support across the UK

We also maintain a dedicated responsible gambling page with self-assessment tools, self-exclusion guides for major operators, and a directory of treatment providers organized by country. The page is updated quarterly with new resources and revised exclusion procedures, since some operators change their self-exclusion implementations without notifying players.

Regulator contact information

Many reader queries are best resolved by contacting the operator's licensing regulator directly. We provide direct links to the main regulators relevant to our covered operators below. Each regulator publishes its own complaint procedure and most respond to consumer complaints within 60 to 90 days.

• Malta Gaming Authority — operators licensed in Malta
• Curacao Gaming Control Board — operators licensed in Curacao under the LOK framework
• UK Gambling Commission — operators licensed in the UK
• Kahnawake Gaming Commission — operators licensed in Kahnawake
• Gibraltar Gambling Commissioner — operators licensed in Gibraltar

When you contact a regulator, include the operator's license number, the email address used to register, the date of the incident, screenshots of all relevant communications, and a clear statement of the resolution you seek. Regulators with the strongest enforcement records are the MGA and the UK Gambling Commission. Curacao under the LOK framework introduced in September 2023 has improved enforcement substantially but remains slower than the EU-licensed regulators.

What we cannot help with

• Retrieving funds directly from a casino — use complaint services such as AskGamblers or Casino.Guru, then escalate to the regulator
• Gambling advice such as "which slot should I play" or "what is my expected return" — we do not offer playing strategy because expected return on any negative-EV game is negative regardless of strategy
• Account creation at casinos — please sign up directly via the casino website using the link from the relevant casino review
• Bonus code requests — codes are listed on each casino's review page where the operator has published them, and we do not maintain separate code lists
• Tax advice on crypto gambling winnings — please consult a licensed tax professional in your jurisdiction
• Operator-side dispute mediation — we are a media outlet, not a mediation service

Response time expectations

• Editorial corrections: 24 to 48 hours, with material changes published within 48 hours if substantiated
• Methodology questions: 48 hours, with the responsible editor copied on the response
• Press inquiries: 48 hours, with longer lead time required for on-record interviews
• Privacy and GDPR requests: 30 days maximum (statutory), typically 7 to 14 days
• Affiliate proposals from operators: 5 to 10 business days
• Confidential tip acknowledgement (no commitment to publish): 72 hours
• Confirmation that a complaint has been logged against our blacklist criteria: 7 days

Our editorial response policy

We respond to every legitimate query but we do not respond to spam, automated submissions, link-building solicitations, or messages that fall outside our editorial scope. Roughly 38% of inbound mail to the editorial address is filtered as off-topic before reaching an editor. The 62% that does reach an editor receives a response in line with the timing commitments above. Messages with a verifiable subject line and a clear ask are typically resolved in the shortest time. Messages without a clear ask are answered with a clarification request.

If you have not received a response within the stated window, please check your spam folder and then re-send the message with FOLLOW-UP in the subject line. Re-sends are routed to a secondary inbox that is monitored independently of the primary triage queue. The follow-up channel exists precisely because email delivery is imperfect and we would rather receive 3 copies of an important message than miss it entirely.

For context on who runs the site

If you arrived at this page wanting to know who CryptoCasinoHouse is, the answer lives on our about page. The 25-step review process is documented on the methodology page. Editors are profiled individually at the authors directory. The commercial structure is explained on the affiliate disclosure page. Our reader-facing legal terms are on the terms of use page and our data handling is documented on the privacy policy page.

Confidential tips and source protection

We have published 6 stories sourced from confidential tips in the last 24 months. Source identities are never disclosed under any circumstances. The original tip emails are deleted from our servers after 90 days, and we do not maintain a long-term archive of source communications. PGP-encrypted messages are accepted via the public key published in our security.txt file. We recommend using PGP for any tip involving operator misconduct, regulator-flagged behavior, or material disputes where the source's identity could expose them to retaliation. We are not lawyers and we do not provide whistleblower legal advice. For that, please contact a local legal aid organization or a journalist-protection NGO such as Reporters Without Borders.

The kinds of tips that have led to published stories include: operator-side employees disclosing internal payout-delay policies that contradict marketing claims, players sharing transaction hashes and screenshots showing confiscation of funds without a stated rule violation, regulator staff confirming undisclosed enforcement actions, and payment processors disclosing operator chargeback patterns inconsistent with public claims. We do not publish unverified tips. Every published story is backed by at least 2 independent corroborating data points, and the original tip is one of the 2 (not the only source).

What we will not publish from confidential tips

• Personal player disputes that have not been escalated to a formal complaint channel
• Unverified allegations that cannot be corroborated by 2 independent sources
• Trade-secret information unrelated to consumer-protection issues
• Identifying details about sources, even with their consent, when the disclosure could expose them to retaliation
• Speculation about future regulatory action without on-record commentary from a named regulator

Correction protocol in detail

Our correction protocol is the same one documented on the methodology page and is applied to every reader-flagged factual query. Step 1: reader files a query via the editorial inbox with the specific page URL, the specific sentence in dispute, and a citation supporting the alternative. Step 2: triage editor (not involved in the original review) acknowledges receipt within 24 hours and forwards the query to the responsible editor. Step 3: responsible editor reviews the original evidence log, cross-checks the disputed claim against the live operator page, and replies with either a confirmation of the original claim or an acknowledgment of the error within 24 hours.

Step 4: if the original editor confirms the error, the correction is published with a dated note within 24 hours of confirmation. If the original editor disputes the query, a third senior editor reviews both positions and makes a final decision within 48 hours. The final decision is logged in the review's revision history. We have processed 23 reader-flagged corrections in the last 18 months. Of those, 17 led to material text changes, 6 were rejected with explanation, and 0 were ignored. The full revision log for every review is available on request.

Common categories of inbound mail

Operator complaint reports

Approximately 41% of inbound editorial mail concerns specific operator disputes. The most common patterns are confiscation of player funds without a stated rule violation (28% of complaints), arbitrary bonus voiding after a win (19%), KYC stalling at withdrawal stage (16%), refusal to honor advertised payout timelines (13%), and operating without a verifiable license (15%). When we receive a complaint matching one of these patterns, we cross-check the operator's behavior against our internal evidence log and either update the existing review with the new data point or add the operator to our 90+ blacklisted operators if the pattern is severe enough.

Methodology and scoring questions

Approximately 18% of inbound mail concerns methodology and scoring questions. The most common queries are about the weighting of the 6 scoring categories, the bonus-EV calculation methodology, and the protocol for the 4-tier KYC threshold testing. We answer every methodology query within 48 hours and we treat methodology queries as an opportunity to improve the documentation if the question reveals a gap. Our methodology page has been rewritten 3 times in the last 36 months in response to reader queries, with the most recent rewrite (v3.2) published in March 2025.

Operator outreach

Approximately 11% of inbound mail is operator outreach. The vast majority is paid-placement requests that we decline with a templated response linking to our affiliate disclosure. A smaller share is legitimate B2B outreach about affiliate program enrollment, tracker debugging, or factual-correction queries. Operator outreach about factual corrections is treated with the same correction protocol as reader-flagged queries. We have made 4 operator-prompted factual corrections in the last 18 months, all of which were substantiated with evidence and published with a dated note.

Press and journalist queries

Approximately 6% of inbound mail is press and journalist queries. We have contributed to 11 published industry articles in the last 24 months, ranging from local-language affiliate-marketing trade press to mainstream financial coverage of the crypto gambling sector. Our standard policy is on-record commentary for any topic within our editorial scope, with at least 5 business days lead time and written-only responses except for senior-editor interviews handled on a case-by-case basis. The remaining 24% of inbound mail is filtered as spam, off-topic, or automated submissions before reaching an editor.