Contact us

Mailboxes are still being set up

Our editorial, partnerships, and press mailboxes are in the process of being configured and may bounce or go unanswered right now. We do not want to publish an address that does not reliably reach anyone, so this page will be updated with working contact details once the mailboxes are live. In the meantime, casino disputes are best raised directly with the regulator or a formal mediation channel — see the sections below.

Casino operator outreach for paid placement would be declined regardless of channel: this site does not accept paid rankings or paid corrections. See our affiliate disclosure for why.

Casino disputes

If you have a dispute with a specific casino — confiscated funds, a voided bonus, withdrawal stalling — this site does not mediate disputes directly. Keep screenshots, transaction hashes, and the email address used to register, then use a formal mediation channel:

• AskGamblers complaint service
• Casino.Guru complaint service
• The operator's licensing regulator directly — see the directory below

Patterns reported to us that we can independently verify may be reflected in the relevant casino review or added to our blacklist of operators we refuse to promote, but we cannot act as your representative with the operator.

What helps a factual-correction report

• Which page URL and which sentence you believe is incorrect, with a citation for the correct fact
• For scam tips: the operator name, screenshots of the disputed interaction, and on-chain transaction IDs if available
• For methodology questions: which point of the review process you want clarified

Responsible gambling resources

We are not a treatment provider, a counseling service, or a financial advisor. If gambling has become a problem for you or someone close to you, the resources below offer free, confidential support.

• GambleAware — UK-based, multilingual chat and phone support, free of charge
• GamCare — 24/7 helpline and live chat, UK
• National Council on Problem Gambling — USA, 24/7 helpline 1-800-522-4700
• Gamblers Anonymous — 12-step peer support meetings worldwide
• Gambling Anonymous UK — peer support across the UK

We also maintain a dedicated responsible gambling page with self-assessment tools and self-exclusion guides for major operators.

Regulator contact information

Many reader queries are best resolved by contacting the operator's licensing regulator directly. Each regulator publishes its own complaint procedure.

• Malta Gaming Authority — operators licensed in Malta
• Curacao Gaming Control Board — operators licensed in Curacao under the LOK framework
• UK Gambling Commission — operators licensed in the UK
• Kahnawake Gaming Commission — operators licensed in Kahnawake
• Gibraltar Gambling Commissioner — operators licensed in Gibraltar

When you contact a regulator, include the operator's license number, the email address used to register, the date of the incident, screenshots of all relevant communications, and a clear statement of the resolution you seek.

What we cannot help with

• Retrieving funds directly from a casino — use complaint services such as AskGamblers or Casino.Guru, then escalate to the regulator
• Gambling advice such as "which slot should I play" or "what is my expected return" — we do not offer playing strategy because expected return on any negative-EV game is negative regardless of strategy
• Account creation at casinos — please sign up directly via the casino website using the link from the relevant casino review
• Bonus code requests — codes are listed on each casino's review page where the operator has published them, and we do not maintain separate code lists
• Tax advice on crypto gambling winnings — please consult a licensed tax professional in your jurisdiction
• Operator-side dispute mediation — we are a media outlet, not a mediation service

For context on who runs the site

If you arrived at this page wanting to know who CryptoCasinoHouse is, the answer lives on our about page. The review process is documented on the methodology page. Editors are profiled at the authors directory. The commercial structure is explained on the affiliate disclosure page. Our reader-facing legal terms are on the terms of use page and our data handling is documented on the privacy policy page.